Frequently Asked Questions
1. What is the Booking Deposit?
Booking Deposit is 30% of the AUD amount + INR 1,53,199/- per person which will be adjusted against the final payment.
2. What is the Child Cost?
Child Cost is defined above in the Tour Cost table, Please refer to the table.
3. What are the charges for Infant (below 2 years till the return date)?
Only Airport taxes for flight tickets, which can be from 5000 to 25000 INR + Visa charges
4. If there are 3 adults in 1 room then what will be the cost?
Per Person Twin and triple sharing, costs are the same
5. Is GST included in the tour cost?
GST is not included. GST – Current rate is 5% on the tour cost given AUD and needs to be paid by the guest.
6. Is TCS included in the tour cost?
TCS is not included. TCS – Current rate is 5% on the tour cost given in AUD and needs to be paid by the guest.
7. Is Airfare included in the package cost?
Yes! Return Economy Class Airfare is included in the tour. However, Direct Joining Passengers can issue the airfare as per their convenience. for direct joining passengers pricing please consult our travel expert. Visa and insurance are covered hence we will take care of applying for the visas to respective embassies. Tripoly is assisting the passenger with visa application, please note that the company only acts as a visa facilitator. Granting or refusing the visa application is at the sole discretion of the Consulate/Embassy/Immigration Department of that specific country.
8. Is Airport transfers included in the package?
Yes! Pickup and Drop to Respective Airports are included in the package for passengers booking a whole group tour with Morning Star Travels Private Limited.
9. For Airport Transfers do we have to consider some timing?
Yes, If the client books the Air-ticket on their own then you have to confirm the Brisbane arrival flight timing 40 days prior to departure or before issuing flight tickets, and if you are not doing any flights on your own then we will take care of timings.
10. What is the validity of the price?
Till the time the booking is not confirmed with Tripoly, the Price can fluctuate, however, once the tour is confirmed and the booking amount is paid by the guest, then the price will only change as per the foreign currency exchange rate.
11. Are Driver tips included in the package?
Yes, Tripoly takes care of tips during the tour.
12. What all documents you need at the time of booking?
We will need each passenger 06 months valid passport copy from date of departure & Pan Card copy.
13. When we must make the balance payments?
Refer to our Payment terms and condition as below.
Number Of Days Prior To Tour Date Amount Need To Be Paid At the time of booking 30% of AUD Component + Full INR Component. 45 Days prior to tour date Full Payment
14. Is Indian Tour Manager services included in the package?
Yes.
15. What if I already have a Visa for Australia?
We will deduct the visa fee from your total payable amount.
16. What is the check-in and check-out timing?
Usually, the check-in time is 15:00 Pm and the check-out time is 11:00 Am.
17. What will be the applicable ROE?
The ROE (Rate of Exchange) for the entire FX component of the tour, shall be considered as per the prevailing ROE on the day final payment is being made.
18. What will be the refund policy in case of a country lockdown due to covid?
In case of country completes lockdown due to Covid 19, the below policy will be applicable. A.) Full amount credit note which can be utilized by the client against any International Tour Package. B.) In case the customer is not agreeing to a credit note, we can refund the collected payment after deducting INR 10,000 + GST Per Person as admin charges + any Cancellation charges of Hotel, visa & Air Ticket.
19. What are the documents required for Visas?
Click here to check the documents required for Australia a visa.
20. How can I get in touch with you during the vacation?
You can reach out to us on the dedicated support platform or through WhatsApp. We are available from 7 am IST to 10 pm IST. In times when we are not available you will be able to reach our local partners or our 24*7 on-tour support care.
21. Will the prices increase after I have booked my trip?
This is the rarest of rare cases. Where the prices got changed due to any natural calamity any price change in govt Taxes, fuel surcharges or if there is any sudden change in prices from Airlines or Hotels.
22. What if My partner sharing the room cancels the trip due to any reasons?
If, for any reason, your partner who was planning to share the room with you on a double sharing package decides to cancel the trip( due to any reasons such as visa rejection, medical emergency etc, you need to pay the single supplement cost in order to continue with the trip as planned and travel with the rest of the group. we will do our best to help you make the necessary arrangements so that you can still enjoy your trip to the fullest.
NOTE: If any other question comes to your mind, please do connect with us and we will be happy to answer each of your queries in the minimum time taken.